I have not received the product although ordered it a month ago

Although this mop cleans well, I would not recommend buying it as the handle is weak and will snap. This was the second steam mop I purchased from Thane as my previous one broke just outside the warranty. I purchased the H2) HD and within a year the handle snapped. I received a new free shell because the mop was still within warranty, however, 10 months later the same thing happened and the mop handle snapped in the same place. Thane will no longer replace the shell free of charge as the warranty date is from the original purchase of the product. I would say that there is a manufacturing flaw in the handle as it keeps snapping in exactly the same place so life of this product is 10 months!